FAQ

Melxity is designed to seamlessly connect consumers with independent service providers. Our platform simplifies the discovery process for users and helps professionals grow their business by reaching a wider audience through a reliable, user-friendly interface.

Melxity is open to everyone—whether you are a consumer looking for specific skills or a service provider offering your expertise. If you want to connect with the right people for your needs or share your talents, Melxity is built for you.

For consumers, it provides a convenient way to find verified professionals, saving time and effort. For service providers, it offers a direct channel to showcase skills and grow a customer base without sharing a percentage of profits. The app fosters a collaborative community where expertise is easily accessible on demand.

No. Melxity is a facilitator platform. All services are provided directly by independent professionals who list their skills on our platform.

If you have a skill or passion—whether it's technical, creative, or maintenance-based—you can list it as a service. By helping others through your expertise, you can build a business and earn money directly from your clients. More Details↗️

The platform is available around the clock, though we perform brief daily maintenance from 1 AM to 6 AM to ensure optimal performance. During this window, some services may be temporarily unavailable.

We charge a minimal fixed fee to enable connections between users. Unlike many platforms, we do not take a percentage of your profit—your earnings are entirely yours. Please refer to our Pricing Page for more details. More Details↗️

You can securely create an account by logging in with your Google account. It's fast, simple, and keeps your credentials safe.

Log in, go to the 'Account' section, and submit the verification form with a government-approved ID (Aadhar, PAN, Voter ID, or DL). Verification takes 3–5 working days and is valid for one year. Please note that modifying your name, mobile, or email after verification will result in the loss of your verified status. Refer to our pricing for applicable charges. More Details↗️

Information like your name and profile picture is managed via your Google account. App-specific details, such as your address and mobile number, can be updated directly in the 'Account' section of the app.

To request a refund of unused wallet funds, navigate to 'More' > 'Support' and create a ticket with your bank details. We will process the refund after deducting applicable operational costs.

To change your registered email, please ensure your account is verified and then create a support ticket. Our team will guide you through the migration process.

To delete your account and data, please create a support ticket or email [email protected]. We will process your request in accordance with our Privacy Policy and legal requirements.

A Service Listing is an offer of help or expertise. Whether it’s healthcare, technology, creative arts, or wellness, you can list what you do best. It allows customers to find and request the specialized help they need on demand. More Details↗️

Go to 'My Services' under 'More' and provide details like title, description, cost, and images. Once submitted, your service undergoes a brief policy review. If approved, you can publish it to make it visible to potential customers. More Details↗️

Select a service in 'My Services' and click 'Ready to Verify'. After submitting the required documentation and paying the verification fee, your service will receive a verified tick for one year, signaling authenticity to clients. More Details↗️

Search for a service, review the details, and click "Request" for specific items. This expresses your interest but does not obligate payment. Once the provider accepts, you can communicate directly to finalize details and payment. More Details↗️

As a provider, you can view requests in the "Customer Requests" section. Once you accept a request (subject to a minimal fee), the customer’s contact details will be revealed so you can coordinate the work. More Details↗️

Yes. Customers can cancel a request from 'My Requests' if it hasn't been accepted yet. If it has been accepted, please contact the service provider directly to coordinate the cancellation. More Details↗️

Once a request is completed or cancelled after acceptance, you can submit feedback. Navigate to your old requests and click 'Submit Feedback' to share your experience. More Details↗️

A Task is a request for a specific requirement (e.g., "I need a bike"). Instead of searching for providers, you post your need, and multiple service providers submit quotations. You then review the options and choose the one that fits your budget and needs. More Details↗️

In 'Services', the customer searches for the provider. In 'Tasks', the customer posts a requirement and the providers compete by offering the best price and plan, giving the customer more control over the selection process.

Provide clear details about your requirement, including any deadlines and relevant images. After a brief policy review, your task will be published, and service providers will be able to submit their quotes. More Details↗️

Find a task that matches your skills, enter your quote, and explain how you will fulfill the requirement. A minimal fee applies for the first submission, but revisions are free. More Details↗️

Open your task in 'My Tasks' and check the 'Responses' tab. You can view all quotes, contact providers for details, and accept the one you prefer. Once accepted, your task closes to new quotes. More Details↗️

Feedback can be submitted once a quotation is accepted. Use the 'Accepted Tasks' filter in your task list to find the relevant entry and share your feedback. More Details↗️

Go to 'More' > 'Support' to create a ticket, or email us directly at [email protected]. We're here to help you with any platform issues.

Please create a support ticket within the app describing the error. Attaching screenshots of the issue can help our technical team resolve it more quickly.

You can access our full Privacy Policy and Terms & Conditions pages via the links in the app footer or the main menu for detailed information on data usage and user agreements.