Privacy Policy

Effective Date: 03/May/2026

Melxity is a brand owned and operated by RACRIANCE ENTERPRISES LLP. Throughout this document, “Melxity,” “we,” “our,” and “us” refer to RACRIANCE ENTERPRISES LLP, including its affiliates and subsidiaries. By accessing or using Melxity, you agree to the terms and policies of RACRIANCE ENTERPRISES LLP. Please read this Privacy Policy thoroughly to understand how we handle your personal data while using our platform to connect users with service providers.

Please note that Melxity requires your mobile number, email address, and location data to enable connections between users and service providers. Without this information, certain features of the app may not function properly.

Melxity offers the option for users to log in using third-party platforms such as Google (via Firebase authentication). When using this feature, the app may collect limited information from the user's third-party account, including their name, email address, and profile picture. This information is used for authentication purposes and to personalize the user experience within the app.

• Contact Details: Name, mobile number and email address.
• Device Information: Device location and unique device identifiers (UID).

We collect and use your personal information—such as your name, mobile number, email address, and device location—to enable and manage your requests with service providers and provide a more accurate and personalized experience. Melxity does not provide services. It only facilitates connections between users and independent service providers. With your consent, we may use your device’s unique identifier (UID) to send push notifications about app updates, promotions, and relevant updates about your activity on the platform. You can manage or disable these notifications at any time through the app settings.

Melxity does not use cookies or third-party tracking technologies for advertising or cross-site tracking. We prioritize user privacy and limit data collection to what is necessary for the app to function properly.

Age Restriction: Melxity is intended for use by individuals who are 18 years of age or older. By accessing or using the platform, you confirm that you are at least 18 years old.

Children's Privacy: Melxity does not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at [email protected]. We will take steps to remove such information from our records.

At Melxity, we take reasonable safeguards to protect your personal data from misuse, unauthorized access, or disclosure. We use industry-standard security measures to maintain the confidentiality and integrity of your information. However, while we strive to maintain a high level of security, we cannot guarantee absolute security of personal data due to factors beyond our control, such as hacking attempts, virus infections, actions of third parties, or force majeure events.

As a user of Melxity, you have rights regarding your personal data. If you wish to exercise these rights, including accessing, correcting, or deleting your personal data, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, as required by applicable laws. Please note that there may be circumstances where we are unable to fulfill your request due to legal obligations or legitimate business interests.

Personal data is retained for as long as the user maintains an active account. Users may request deletion of their account and associated personal data at any time, as outlined in the "User Rights" section of this Privacy Policy.

Melxity does not sell user data to third parties. User contact details (such as mobile numbers and email addresses) are shared only after a request is accepted, only to enable direct communication between users and service providers. We do not share personal data with third parties except where required to operate the platform or comply with legal obligations. If third-party integrations are introduced in the future, data sharing will be done transparently and only with user consent, in accordance with applicable laws.

We are committed to maintaining transparency. In the event of updates to this Privacy Policy, we will notify you through the mobile app and seek your consent where required by applicable laws. Your continued use of the app after such updates will signify your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

We value your trust. To operate the platform effectively, we collect and use essential information with your consent. Your data is used only to improve your experience and facilitate connections between you and service providers.

If you have any questions or concerns about your privacy or data usage, please contact us at [email protected].